The Front of the House is the first thing customers will experience and it's imperative that you make a lasting experience; in other words you must make their experience the same as "Love at first sight". This can include the appearance of your staff and what they are doing when in the customer's view.
But it does not stop there as everything the customer experiences can decide your restaurant's future fate depending upon how the customer responds; will you get 5 stars or 1 star when they review your businesses performance, and that will impact your future revenue stream?
Let Donald Mason Consulting get you those critical 5 stars.
Donald Mason Consulting will visit your restaurant upon your request in the capacity of a customer on two seperate occassions. On each occassion we will review areas such as "Speed of Service", "Suggestive Selling", "Two-minute checkbacks", professionalism of your team members, cleanthliness, organization, menu selection, food quality (including product presentation, taste, and temperature), and all other areas that apply to your food and beverage operation. If your operation has a drive thru or delivery component; no problem. For drive thru operations we will analyze the accuracy of orders and fulfillment times; and for delivery we will monitor the time of the order arrival, temperature of your product, cleanthliness and professionalism of your staff, and other areas that impact your delivery component.
Copyright © 2010 Donald Mason Consulting - All Rights Reserved.
Donald Mason Restaurant Consultants are here to help! Contact Us Today for a FREE CONSULTATION.